Shipping & Delivery

Your jewelry, on its way to you.

At Dolce Vita New York, every order is carefully prepared and packaged before making its way to you.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

During launches, holidays, or periods of high order volume, processing times may be slightly longer.

U.S. Shipping

Once your order has been processed and shipped, estimated delivery times are:

Standard Shipping
Approximately 3–7 business days

Expedited Shipping
Available expedited shipping options and estimated delivery times will be displayed at checkout when available.

Please note that delivery times are estimates and may vary depending on the carrier and destination.

Free U.S. Shipping

Enjoy free standard U.S. shipping on orders over $99.

For orders under $99, available shipping rates will be calculated and displayed at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking information.

Please allow up to 24–48 hours for tracking information to update after your package has been accepted by the carrier.

Shipping Address

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact our Customer Experience Team as soon as possible.

We will do our best to make changes before your order ships, but we cannot guarantee that changes can be made once an order has entered processing.

Delivery Delays

Occasionally, carrier delays may occur due to weather, holidays, high shipping volume, or other circumstances outside our control.

Once an order has been handed over to the carrier, estimated delivery dates are provided by the carrier and may be subject to change.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around your property, with household members, neighbors, or your building's mailroom or reception area.

If you are still unable to locate your package, please contact our Customer Experience Team and we will be happy to help you review the situation.

Need Help?

Have a question about your order or delivery?

Our Customer Experience Team is here to help.

CONTACT US