Returns & Exchanges

We want you to love your Dolce Vita.

At Dolce Vita New York, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.

Return Window

Eligible items may be returned within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Returned with all original packaging
• Accompanied by proof of purchase or order number

Items that show signs of wear, damage, alteration, or improper care may not be accepted for return.

How to Start a Return

To request a return, please contact our Customer Experience Team through our Contact Us page and include your order number and the item(s) you would like to return.

Once your return is approved, we will provide instructions for sending your item back.

Please do not send items back without first contacting us.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method, as Dolce Vita New York cannot be responsible for return packages lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.

Exchanges

Need a different size or style?

To help you receive your preferred item as quickly as possible, we recommend returning your original item and placing a new order for the desired piece.

This also helps ensure that your preferred size or style does not sell out while your return is being processed.

Earrings

For hygiene reasons, earrings that have been worn or tried on may not be eligible for return.

Unworn earrings in their original packaging may be returned within the applicable return period.

Final Sale Items

Items marked Final Sale are not eligible for return, exchange, or refund.

Promotional discounts do not automatically make an item final sale unless the product is specifically marked as such.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Our Customer Experience Team will review the issue and help make it right.

Need Help?

Have a question about a return or exchange?

Our Customer Experience Team is happy to assist.

CONTACT US