FAQ

Our pieces are carefully selected for beauty, comfort and everyday wear. Many of our styles are crafted with 316L stainless steel and finished with PVD gold coating for enhanced durability and a refined golden finish.

Our jewelry is selected for everyday wear and many of our pieces are designed to be waterproof, sweatproof and tarnish resistant. For the longest-lasting finish, we still recommend avoiding prolonged exposure to harsh chemicals, chlorine, perfumes and cleaning products.

Our pieces are selected with comfort in mind and are designed to be hypoallergenic. Individual sensitivities can vary, so we recommend checking the product details if you have specific metal allergies.

PVD finishes are more durable than traditional plating, but all jewelry can show natural signs of wear over time depending on use, care and exposure to chemicals. Following our care recommendations will help preserve the finish.

Store your jewelry in a dry place when not in use and wipe it gently with a soft cloth after wearing. Avoid harsh chemicals, bleach, chlorine and abrasive cleaners.

Delivery times vary depending on your location and the shipping method selected at checkout. Once your order ships, you’ll receive a confirmation email with tracking information.

Orders are typically processed within 1–2 business days before shipping. During launches, holidays or high-volume periods, processing may take slightly longer.

Yes. We offer free U.S. shipping on qualifying orders. The current free-shipping threshold and available delivery options will be displayed at checkout.

Yes. Once your order has shipped, you’ll receive an email containing your tracking information.

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, please contact our Customer Experience Team as soon as possible. While we cannot guarantee changes once an order has entered processing, we’ll always do our best to help.

Yes, eligible items may be returned according to our Return Policy. Items must meet our return conditions and be sent back within the applicable return window. For full details, please visit our Shipping & Returns page.

Please contact our Customer Experience Team as soon as possible and include your order number along with clear photos of the item and packaging. We’ll review the issue and help resolve it.

Yes. Dolce Vita New York stands behind the quality of its jewelry. Warranty coverage applies to eligible manufacturing defects and does not cover normal wear, accidental damage, improper care or loss. Full details are available on our Warranty page.